Ramada by Wyndham Essen

We stayed at Ramada by Wyndham Essen for one of the most important events of our lives — our wedding — and while much of our experience was positive and memorable, there was also one unfortunate incident that left a lasting impression. Because it was such a meaningful occasion, we feel it’s only fair to share both the highlights and the challenges we faced during our stay.

We had booked three rooms for ourselves and close family. We wanted everything to go smoothly so we could relax, get ready, and celebrate together. The hotel itself has a lot going for it: it’s modern, clean, and well located, with easy access to the center of Essen, shops, and transportation. From a practical standpoint, it was a solid choice — and visually, it offered a great backdrop for photos.

Our rooms were clean, spacious, and well-furnished. The bed was comfortable, the bathroom modern, and there was enough natural light for makeup, photography, and getting dressed. My wife and I took some of our pre-wedding photos inside the room and around the hotel — and the images came out beautiful. The hotel has a contemporary, neutral style that worked well with the elegance of the day.

Breakfast was also a highlight. The buffet had a nice range of options: eggs, fresh bread, fruits, cheeses, meats, and more. Coffee and juices were readily available, and the breakfast room had a calm, cozy atmosphere. The staff at breakfast were attentive and polite, and everything was regularly restocked and fresh.

However, our arrival at the hotel was marked by an experience that, unfortunately, cast a shadow over the weekend. When we arrived at the front desk to check in, we were met with a very rude and unwelcoming staff member. Her tone was cold from the beginning, and she didn’t offer a smile, greeting, or any warmth whatsoever — which you’d typically expect, especially when guests are checking in for a wedding.

We asked some basic questions about the rooms and check-in times, as one of the rooms was requested for early access so we could start getting ready. Rather than helping or offering any flexibility, she acted visibly annoyed, gave very short answers, and even rolled her eyes at one point. It wasn’t just unprofessional — it was disrespectful. We had been looking forward to this weekend for months, and that interaction was the last thing we expected to deal with.

Even more disappointing was the fact that she was later seen acting politely and warmly with other guests, which made us feel like we were being singled out. Whether it was due to stress, bias, or simply poor attitude, it had a real impact on our mood — especially for my wife, who deserved to be treated kindly on her special day.

Fortunately, other staff we interacted with later during our stay were far more professional and pleasant. This made it clear that our issue was with one specific employee and not a reflection of the entire hotel team. When we mentioned the situation at checkout, the response was apologetic, and we were offered a drink voucher for the inconvenience — which we appreciated.

Despite that incident, we made the most of our stay. The hotel facilities were great, and the atmosphere in our rooms helped us relax and focus on the celebration. Our family members also had a good experience with their rooms, and the photos we captured at the hotel will always be part of our story.

In summary, Ramada by Wyndham Essen has a lot to offer: clean rooms, good food, and a great location. But guest service is everything — especially during significant life moments — and unfortunately, that part was lacking at a key time. I hope hotel management sees this feedback as a call to ensure consistent training and hospitality standards across the board.

Would I stay again? Maybe — but next time, I’d definitely request to avoid the front desk staff member who made what should have been a joyful check-in feel uncomfortable.

The rooms are great, hygiene is at the highest level, bathroom and toilet are spotlessly clean, sheets smell nice, room size is not bad, it does not feel cramped. The tea and coffee machine in the room meets the needs. There was no mini bar and fridge. I wish the parking lot was not charged, 15 euros, breakfast is charged but it was good. I did not like the cigarette vending machines on the floors.

I recently stayed at the Welcome Hotel in Essen and had a mixed experience. On the positive side, the staff were friendly and the breakfast buffet was excellent with a wide variety of fresh options. The room itself was clean and comfortable, shower was adequate. My biggest complaint was the fact that even though I have contacted them since quite a few times by their support email - I have not received a reply. I left my wet pack in the bathroom on checking out and moving on to Hamburg. As there were quite a few expensive items in there - I asked them to help post this to one of my oncoming destinations - with me covering costs. Sadly, no reply has been forthcoming - so this is a bad mark against this hotel which was so good in so many other ways.

Ps. Have been in contact with the hotel since and they have kindly found and posted my left bag to Australia .. great service !

Probably the rudest staff ever encountered at breakfast, each day a new one - probably a selection criterion for employment at this hotel. Each day, no eggs of any kind half hour before breakfast is over. They don’t come back, obviously, as people are queueing for them. Coffee machine goes off at 10:26. Two vacuum cleaners come in at 10:32, basically riding over your feet. The staff does everything but say “Go to hell”. Never again - many more better kept options with much friendlier experiences around, and cheaper at that.

Oh, and cherry on top - if you dare to want some coffee at your room, you’re welcome to go down to reception to purchase a capsule for 1 euro a piece. Better not offer any coffee at all than this.

Rooms reasonably clean with bathroom having seen better days (soap residue in the shower, mold on seams) but very stuffy if you don’t keep the window open.

The hotel is very nice, it's clean and the location is really good. The reception was a little bit less of a plesant experience, whereas we didn't encounter much friendliness or smiles.

Decent hotel, nothing special, but good enough for a short trip. Rooms are clean and well maintained, but a bit noisy, both from traffic and neighbours. Bathroom was not very well ventilated. Car park is big enough, but the parking spaces a bit narrow and the entrance very narrow for bigger cars. Staff was generally very friendly.

It can easily be noticed the hotel is older. To be appreciated the Coffee machine in the room but windows and doors (bathroom door especially) allow some draft meaning the climate control should be set on warmer than usual. Good breakfast but very narrow parking entries. Good location near the Christmas market as well. Also, complimentary bottle of water was a nice touch. I would check and maybe invest in fixing the draft issues which will increase the ratings and guest experience.

Stayed here icw the MoviePark special. Better than expected. Some minor issues but resolved quickly. Nice breakfast too!

I've stayed here with my two sons and our dog for one night, having driven for hours. Sad to say that the hotel in itself, reception and bar staff were great, however the welcome I got in the restaurant was what I did not anticipate. The female staff member who was on the door as I was enquiring about the evening menus was really rude and patronising. Made me feel really stupid and I don't often get offended. I think perhaps some words of advice to make your guests feel welcome as you don't know how difficult the whole day was for them and then they arrive at the hotel to be met with that sort of welcome. Very disappointing as the other staff members were great. Certainly won't stay again.

Hotel is located in the center of the city. Service is great and professional, helpful and nice. Room clean and quiet spacey. Breakfast is fully recommended, freshly prepared hot snacks with healthy options. Coffee good I mean good 😊. Parking located on down level. Next time I will choose that option.

The room was a bit outdated, the mattress was quite old and had some dents. But the soundproofing of the room was good, you do not hear trafic outside or your neighbours.

The breakfast buffet was extensive and delicious. They also have some good coffee and fruit juice.

We thought the staff was quite friendly and helpful.

Staff was polite and the room was nice and clean. The only downside was the noise coming from the traffic during the night as the windows were not filtering enough.

This is a fantastic hotel that I often visit. The staff is great. The rooms are great. The location is great. They still have bathtubs, and the airconditioning works fantastic. Very clean. the only negative thing is, there are drug dealers in the area around the hotel.

I have booked a room ! And when I came at night they said that ur room have been cancelled..

And then they charged me for a very expensive room because that all what I had...

To be honest the room was good ! But service was bad !

Bad service!

All was great apart from the 2 unprofessional ladies at the reception , especially Frau Moawad she was speaking in a loud tone and was disrespectful! We didn’t expect such attitude as we are first time guests to the hotel and come from abroad . The other lady was still a student and was not experienced enough to be part of the reception! I hope that the management gives her a warning about her behaviour and take this into consideration because the staff is equally important to the quality of the rooms ! We had great rooms but were very disappointed as soon as we arrived , we had to leave to get some work done and didn’t have much time to deal with her and complain so I reallly hope my review will be read and seen and things get better as a good hotel should be !

Very clean rooms and comfortable atmosphere

Very nice hotel. Modern and clean. Our room exceeded our expectations. The pillows provided are not much, but you can always request more pillows. The hotel restaurant was a bit slow in terms of service. It took a while to get our food, which was absolutely delishious, but after dinner our waiter was nowhere to be found. Similarly at the bar, we waited for someone to take our drink order for almost 30min, it took an additional 30 min before our drinks arrive (which were very tasty). I believe for this particular Saturday night the waitstaff was overwhelmed and understaffed. Breakfast was amazing! The buffet left nothing out, with unending varieties of foods. Overall we enjoyed our day and would book again in the future.

Regular guests here at this hotel, if we have to visit Essen, we book directly at Ramada without ever considering another hotel.

Today, we tried to book again through booking.com, only to find out that an employee has blocked our email address (blacklisted us) from booking in the future, we were sure that this was a mistake and booking.com also didn't understand the reason.

The manager finally called us back and said, that the receptionist in December was the one who marked us because the way we've behaved (angrily).

We finally remembered, that indeed there was an incident where the receptionist "charged us twice for the parking" first during check-in and also during the checkout.

During the checkout, I told him that I've kept your receipt of the parking payment and showed it to him, he saw it and denied it as according to him (the receipt was for a payment made 15 minutes before time we've checked in), to make the matter worse he asked to see my bank account in my phone, strange request but ok I've showed him, then he asked he wanted to print my bank statement from my banking app, which he did (no respect for guests privacy), finally I told him that we come here a lot and we don't want problems (we tried to calm him down while he was only escalating).

The manager response on the phone today was that we were drunk, another false accusation added, how would we be drunk during checkout while he had still to drive back to NL.

Conclusion, as regular guests, we had to double pay for the parking ticket of our whole stay, blacklisted for showing the receipt and accused of drunk when the manager had nothing to say, while a simple excuse would have been enough.

Of course I've cancelled directly today our coming stay at this hotel and booked at NH-Hotel instead.

Advice: avoid booking here, very rude manager Boris and rude employees (the only exception is the receptionist with red hair who is always professional and helpful).

An absolutely fantastic hotel and a great stay. I stayed in the Jr. Suite on the executive floor which was extremely quiet and very well equipped. The hotel was extremely clean and very well taken care of. The underground parking garage at the hotel was extremely convenient.

The staff at the front desk, the restaurant staff and the room service staff were very professional.

I really enjoyed my stay here!

The hotel was ok but I give it 3 stars because of the bad insulation of windows. It was difficult to rest at night because of the outside noise, the room being located to the main street.

Good hotel however the checking out procedure can be improved. Still wijting on my Bill that was promised to be send by email twice. And 2 off the 3 EV chargers have not been working the whole November and start December.

Clean rooms, kind reception. Garage is very very narrow & curvy, and the marked places are a challenge for every car beyond a Fiat 500.

Check-in went flawlessly, as the daytime front desk clerk was very attentive, customer friendly and deserves kudos for demonstating excellent hospitality. During our exchange concerning the hotel amenities, I mentioned that I was going to a sporting event not very far from the location the next day, but needed help with deciding on transportation. The daytime front desk clerk mentioned they were familiar with a taxi service and would call them to inquire on pricing for the date/time I indicated. The daytime front desk clerk mentioned I may receive a call concerning the pricing for the taxi later that day. Fast forward to that evening and I had not yet received a call back, so I decided to go to the front desk to speak to someone concerning the taxi service. At this time, the evening front desk clerk was manning the front desk, so I wasn't sure if the information concerning my taxi inquiry had been passed on. I greeted the front desk clerk and proceeded to inquire about the taxi service. Right off the bat, the evening front desk clerk started being disrespectful, impatient and dismissive. I was trying to explain my inquiry, but the evening front desk clerk started getting short with me and even raising her voice at me. I had to bring it to her attention that she was being rude, that she was raising her voice at me and to please not yell at me. The evening front desk clerk then somewhat complied, but was still being dismissive. I have been to many hotels in my life and have never been mistreated like this, all for asking a question about taxi service for the sporting event. Needless to say, I checked out early the next day for what was supposed to be a two-night stay and missed the sporting event because all other hotels were booked out due to said event. Even though I did speak to management, this encounter was enough for me to leave as soon as I could due to the blatent lack of respect. The kicker (sports pun; as it was a football soccer match I missed) is that I didn't get to celebrate my team winning at the game :-/

Cold in the room, the windows need to be adjusted because the cold comes inside by the side of them. HVAC did not do any warmth all night, neither the heater from the bathroom, even tho it was setted to max. Curtain glass does miss some parts, therefore the wather will be all over the floor and the door will constantly kick you when taking a shower. Not so many options for someone that is vegan for a breakfast, i mean you have options for 1-2 days, but I cannot imagine several days.

Nice clean rooms, rather spacey, beds tend to slide apart. Very friendly welcome at the reception desk Breakfast was good quality but would expect a wider variety for the price. Parking is rather expensive too. But overall it was a pleasant stay.

The quality of the service and of the atmosphere makes this hotel recommendable for a shorter or a longer business trip. The friendly and helpful personal as well as the quality of the products help making the stay as pleasant as possible. The day takes a good start with a very enjoyable breakfast.

The rooms are good. I had the chance to attend to a course and the meeting rooms were great and the meals were excellent. Service and the reception, restaurant and meeting rooms was great.

The hotel is located near the city centre, walking 5 minutes. But it still far enough so you can get a quiet night.

Meals at the hotel are good, selfservice for breakfast and lunch, for dinner you have a menu. There is also a bar in case you want some drinks, no just beer. And they all have bonding machines with some sweets, chocolates, chips, beers and coke.

Internet ist ok, actually quiet good for Germany, in common areas and rooms available.

Fully recommended, price-quality relationships is excellent.

What a treat after a long journey - a terrific hotel with lovely, welcoming people from reception onwards - and great food and wine. My dinner order was taken with a smile and a friendly "take your time" the very minute the restaurant was supposed to be closing, and the waiting staff were equally fabulous at the brilliant breakfast - where there was real honeycomb. Wished I could stay longer.

"I recently stayed at Ramada Wyndham Essen for three days and overall, it was a pleasant experience. The room was nice and the ambience of the hotel was quite appealing. However, one aspect that could have been improved was the menu for the complimentary breakfast. Unfortunately, the breakfast menu remained the same throughout my entire three-day stay, which got a bit monotonous. I would have appreciated more variety in the breakfast offerings to enhance the overall experience. Despite this, the comfortable room and pleasant ambience greatly contributed to my enjoyable stay at Ramada Wyndham Essen."

For first time in Essen Ramada worked just fine. Great location close to Downtown. We parked at Qpark nearby, but hotel has also it's own parking garage.

Staff was nice and helpfull. Hotel rooms were xlean and tidy. Everything you need for a comfy stay was there. Very conveniant place for a visit to Essen.

Friendly staff comfortable rooms and bed.

Generally room was fine, sad that I can't say same about the bed. Bed was so bad 😔 it is back killer. It is so soft that when you laying down your head looks down and legs looks up. Feather pillows and blankets 🤦🏻‍♀️. Hypoallergenic standards? Was never heard of here. If you will decided to take shower at 8 o'clock in the morning you should be ready that will be no hot water. If you will decide to have breakfast around 9 o'clock: no eggs, no juice, no vegetables, eat what left, and doesn't matter that breakfast till 10:30.

Air conditioning exists but was not working. I called the reception, they came and didn't do anything. I couldn't sleep the whole night. Waking up all sweat in the summer night. In the breakfast there was missing scrumble eggs, they didn't refill the missing itens and the coffee Maschine was broken. Doesn't worth the price (by the way.. 16€).

Lovely staff, great food, good conditions. What we suggest to improve for the rooms: coffee, water, tea to be replaced daily in the rooms. We found no slippers and no shower caps.

Pleasant stay but couldny close windows

Hello there, I did not have any problems during my stay. The hotel is walking distance to the center of Essen. The beds were soft and wonderful! The rooms were clean and well maintained. Thank you for everything.

Centrally located, clean. I recommend it.

Hello i travel to Essen every month and every use Welcome Hotel because it is close to my job. The rooms are clean. Staff friendly. I always have the same room and never Wifi works. The signal is no or low. I need wifi for night working. Personal dont help me with this. Room equipment is poor and the equipment is not new.... once I lost my cell phone accessories from the room (not cheap arround 250 Euros) perosnel told me that things in room are not insured.... The hotel is between 3 and 4 stars...

Flat pillows, warm inside the room, even spring time, no airconditioning, no fridge, very loud on streetside if you lease the Windows open. 3 stars hotel worth...

A nice place to stay at. Nothing special but a good quality hotel. I especially liked, that i was able to close the shower door and there wasnt water everywhere. What I liked bit at the same time didnt like was the variety of lighting. Would be nice to have a few less switches to turn on/off.

I like it ,breakfast was good the room was great 👍 I forgot my headphones I have call them and send them email. Now they will send it to my house. I am waiting when very helpful and honest personal

The reservation was easy on internet, on arrival the reception is very friendly, the room is clean and of reasonable size, the hotel is very close to the shopping center. however the WiFi did not work, even after a call to the reception, there was too much noise early in the morning about 7:30 from a construction site (baustelle) outside, although the advertising on your website it says that the rooms are soundproof (schallisolierte Fenster, Lärmschutzfenster). When I complained to the reception about the noise in the morning the desk clerk said she did not know anything about that. On check out I was charged € 8.70 for two drinks, orange and water they are listed for 2,90 each in the price list in the room. I asked the reception to send the bill by email but I have not received it yet.

One pillow? Air conditioning didn't work. Room too hot. Hotel outdated and location becoming particularly unappealing and intimidating with refugees hanging out outside the hotel. Staff if very professional and well trained.

We asked for non-feather pillows, a normal request

After 1 hour, rang reception again to be told there were none

So first night, slept with rolled up coats as pillows

Not good

Next evening, one very flat, non-feather pillow in the room when we returned from work

Went to reception, asked for another to be told 'No'

So we went online, paid to change our flights to leave on the Friday instead of the Sunday, went to bed with one poor pillow for my wife, me with a rolled up coat again

After 1+ hour, Knock at the door, had to get out of bed to find member of staff with one, good quality, non-feather pillow

Also, restaurant is charging more for meals than the menu price. I have reported this to the Police, as this is fraud and theft

Staff would not refund unused nights

Althogether, very bad stay. Will not stay again. Will warn others not to stay

The room was clean, but we slept very badly because of loud noises coming from other rooms and the central garden. Also there was no hot water so we couldn't shower during our stay.

Good hotel at the edge of the center. Good room and fine breakfast. Dogs welcome.

Standard business hotel. Bland but most importantly clean.

Location is convenient walk from the central station.

Shower temp. was temperamental. No fridge in room, or desk just sideboard/coffee table.

I asked for an iron for 2 days. First day, they said there is nobody to bring me the iron. Second day, they said there is no left. Iron? At the hotel? I knew so many people were there for the fair but how could it be possible? This is the first time I heard that at a hotel.

The room was perfect in all sense. The staff at the reception was fantastic. The lunch buffet was very good. This is the only place I will be staying at, whenever I am in Essen.

The staffs were great and very professional, the only issue is that wifi not great in the hotel rooms. Asked to change room on the 2nd night but was told it's a general problem at the hotel. Had to sit downstairs at the reception to use wifi. Not great for a four star hotel.

All good! Perfect location to be if you have a visit planned to the Movie Park!

I wonder about the number of stars. I thing it is equivalent to 2 or 3 stars not 4. Anyway my stay was fantastic with no problems, but the hotel needs to upgrade

It is a very good hotel, well located, efficient with service and very attentive to gests. Clean, comfortable with spacious and well equiped rooms. I loved staying there.

Very central in Essen, very good breakfast, clean and quiet. The only issue is very hard beds in some rooms. Surprisingly low price for the quality.

The hotel is near "Old City" of Essen and is very clean. The services are very good and the staff is very friendly and helpful. Rooms are big enough, well organised and quiet.

Nice hotel. Breakfast was not the best but was ok. Not alot of options for vegetarian.

We were satisfied with the rooms and breakfast, but the only negative aspect was the behavior of the lady behind the counter.

Nice staff. Clean rooms. Good service. The restaurant has a good variation and good price. Ask for to days special. Breakfast is good too..